ATKV Hartenbos

Important Information

Check in time: 14h00 / Check out time: 10h00

Please be advised that our indoor heated pool is closed until further notice; due to unforeseen circumstances. We apologize for any inconvenience and appreciate your understanding; however, the "Pretpark" remains open, offering alternative swimming facilities for ATKV Hartenbos guests.

Please note that ATKV Resorts are family orientated resorts with small children visiting; so no loud noise or parties are allowed. Silence is enforced from 22h00 – 07h00 for the comfort of all our guests. No music is permitted at the resort from motor vehicles or private sound systems / equipment. Please note that you must be 18 years or older to make a reservation at ATKV Resorts.

By paying you confirm that:
- Your dates and accommodation/camping type(s) are correct.
- Please note, when booking a campsite, that this is just a piece of land that you are renting from us, we offer electricity and shared ablution facilities, but you have to bring your own tent on caravan. No accommodation, beds, cutlery or crockery is included.
- You will adhere to all terms and conditions (https://www.atkvresorts.co.za/terms-and-conditions/) as well as the resort rules.
- Accepted credit/debit card payments: VISA, MasterCard, American Express and Diners Club International.
- Payments will be made through PayBridge, a secure online payment gateway.
- The reference on your credit/debit card statement will say 'PayBridge Accommodation' and not ATKV Hartenbos.
- ATKV Resorts reserve the right to not refund credit/debit card fees (transaction costs) in the case of any cancellation or situation where funds need to be reversed back to a credit/debit card or any nominated bank account via EFT (electronic fund transfer).

For payments not authenticated by 3D Secure:
- The credit/debit card used for the online payment will be requested upon check-in.
- The credit/debit card holder must be present at check-in and will be requested to be identified by ID/Passport.
- Should the credit/debit card holder not be present, a letter of authority and a copy of their ID/Passport and the guest checking in will be required.
- The PayBridge slip will also be required to be signed.

TERMS AND CONDITIONS

BOOKINGS:
- Rates include 15% VAT and are quoted in South African Rand (ZAR).
- Rates may be subject to change without prior notice.
- Upon arrival you will be:
- Required to complete and sign the resort’s indemnity form.
- Camping sites will be issued with a vehicle permit
- Admin Fee: For cancellations longer than 30 days prior to arrival a R100 administration fee will be charged for the refund of the funds

Paying for extra charges (also payable in advance, see BANKING DETAILS below):
• Group bookings apply when six or more accommodation units/camp stands are booked.
• No group gatherings are allowed between units/camp stands. Groups are required to book a hall/lapa (subject to availability).
• Most of our units are not able to accommodate additional people due to space constraints; should you have a query around this, please contact Reception.
• Bookings allow for one vehicle per accommodation unit/camp stand.
• Extra charges are valid until 28 Feb 2024 after which new rates will apply.
• Admin Fee: For cancellations longer than 30 days prior to arrival a R 100 administration fee will be charged.

BANKING DETAILS:
- Bank: ABSA
- Branch Code: 632005
- Swift Code: ABSAZAJJ
- Account Name: ATKV-Hartenbos
- Account Number: 406 091 5700
- Reference: booking number, surname and initials

Please email a copy of your deposit slip to [email protected]

Due to escalating incidents of fraudulent electronic fund transfers (EFT), we require that EFT payments are made at least two days prior to arrival.
In the event that your payment does not reflect in the Hartenbos bank account upon arrival, you will be required to pay the outstanding amount. The necessary refund will occur if and when the payment does reflect in the Hartenbos bank account.

No keys or permits will be issued until the full account has been settled.
Cheque payments are not acceptable.

IMPORTANT INFORMATION:
- Check-in time for accommodation units and camp stands is from 14:00.
- Check-out time is 10:00
- Smoking in accommodation units is strictly prohibited. Please be advised that we are a family-oriented establishment. Smoking is strictly prohibited in all accommodation units and buildings throughout the property. In accordance with the law, guests may face fines for non-compliance. Should smoking occur within the accommodation units, a R1000 fee will be charged to cover the costs of deep cleaning and any potential loss of income due to the unit's temporary unavailability. Additionally, the use of “Hookah” or "Hubbly Bubbly" pipes is also not permitted anywhere on the property.
- No tents will be allowed next to any unit.
- Guests using our camping facilities must please bring their own power point adaptor and portable braai.
- The standard size per camp stand is 10m x 10m. Your vehicles, boat and caravan must fit onto your specified campsite (and may not overlap onto adjoining campsites). No sleeping in vehicles will be tolerated.
- No pets of any kind are allowed, with the exception of guide dogs.
- Tariffs include entrance to our Amusement park and discount at our heated pool. You are required to pay additional fees for the use of the amenities, including the waterslides and adventure golf. Refer to our website for the tariffs as well as the times for the heated pool. Please note: No Cooler boxes or Picnic baskets are allowed in the Amusement park; food and drink supplies are for sale at the Park.
- Own swimming towels and dishcloths must be provided.
- No music is permitted at the resort from motor vehicles or private sound systems/equipment.
- Please consider the other guests by keeping noise levels at a minimum. Should we receive any complaints at any time regarding loud music or behavior, you will be requested to behave appropriately. Failure or refusal to adhere to the rules and values of the ATKV may result in you being asked to vacate the resort and you will not be entitled to any refunds.
- Silence must be maintained between 23:00 and 07:00.
- Guests who leave the resort prior to the date of departure for any reason will not be entitled to a refund or discount.
- No motorbikes or ATV four-wheelers are allowed at the resort.
- Only accepted swimwear will be allowed.
- Please note that during our out of season midweeks, there may be conference and/or school groups at the resort. For more information in this regard, please contact reception.