ATKV - Goudini Spa

Important Information

Check in time: 14h00 / Check out time: 10h00

Please note that ATKV Resorts are family orientated resorts with small children visiting; so no loud noise or parties are allowed. Silence is enforced from 22h00 – 07h00 for the comfort of all our guests. No music is permitted at the resort from motor vehicles or private sound systems / equipment. Please note that you must be 18 years or older to make a reservation at ATKV Resorts.

By paying you confirm that:
- Your dates and accommodation/camping type(s) are correct.
- Please note, when booking a campsite, that this is just a piece of land that you are renting from us, we offer electricity and shared ablution facilities, but you have to bring your own tent on caravan. No accommodation, beds, cutlery or crockery is included.
- You will adhere to all terms and conditions (https://www.atkvresorts.co.za/terms-and-conditions/) as well as the resort rules.
- Accepted credit/debit card payments: VISA, MasterCard, American Express and Diners Club International.
- Payments will be made through PayBridge, a secure online payment gateway.
- The reference on your credit/debit card statement will say 'PayBridge Accommodation' and not ATKV Goudini Spa.
- ATKV Resorts reserve the right to not refund credit/debit card fees (transaction costs) in the case of any cancellation or situation where funds need to be reversed back to a credit/debit card or any nominated bank account via EFT (electronic fund transfer).

For payments not authenticated by 3D Secure:
- The credit/debit card used for the online payment will be requested upon check-in.
- The credit/debit card holder must be present at check-in and will be requested to be identified by ID/Passport.
- Should the credit/debit card holder not be present, a letter of authority and a copy of their ID/Passport and the guest checking in will be required.
- The PayBridge slip will also be required to be signed.

TERMS AND CONDITIONS -

BOOKINGS:
- Rates include 15% VAT and are quoted in South African Rand (ZAR).
- Rates may be changed without prior notice.
- Upon arrival you will be:
- Required to complete and sign the resort’s indemnity form.
- Issued with a vehicle permit.

Paying for extra charges (also payable in advance, see BANKING DETAILS below):
• Group bookings apply when six or more accommodation units/camp stands are booked. Additional deposits may apply for group bookings and also if additional space is required for dining.
• No group gatherings are allowed between units/camp stands, groups must book a lapa/venue (subject to availability).
• Our units are not able to accommodate additional people. If it is a 4-Sleeper unit, we only allow 4 people (Can be a mix of Adults and Children)

BANKING DETAILS:
- Bank: ABSA
- Branch Code: 503107
- Swift Code: ABSAZAJJ
- Account Name: Goudini Spa
- Account Number: 440 153 186
- Reference: booking number

Please email a copy of your deposit slip to [email protected]
Due to escalating incidents of fraudulent electronic fund transfers (EFT), we require that EFT payments are made at least two days prior to arrival. In the event that your payment does not reflect in Goudini Spa's bank account upon arrival, we will require you to pay the outstanding amount. The necessary refund will occur if and when the payment does reflect in Goudini Spa's bank account.
No keys or permits will be issued until the full account has been settled.
Cheque payments are not accepted.

IMPORTANT INFORMATION:
• Check-in time for accommodation units and camp stands is from 14:00. Check-out time is 10:00 for accommodation for camp stands.
• Smoking in accommodation units is strictly prohibited. Please be advised that we are a family-oriented establishment. Smoking is strictly prohibited in all accommodation units and buildings throughout the property. In accordance with the law, guests may face fines for non-compliance. Should smoking occur within the accommodation units, a R1000 fee will be charged to cover the costs of deep cleaning and any potential loss of income due to the unit's temporary unavailability. Additionally, the use of “Hookah” or "Hubbly Bubbly" pipes is also not permitted anywhere on the property.
• Guests using our camping facilities must please bring their own power point adaptor.
• The standard size per camp stand is 9m x 9m.
• No pets are allowed, except guide dogs.
• Own towels, swimming towels and dishcloths must be provided.
• No music is permitted at the resort from motor vehicles or private sound systems/equipment.
• Please consider other guests by keeping noise levels at a minimum.
• Silence must be maintained between 22:00 and 07:00.
• Only accepted swimwear will be allowed.
• Please note that during our out of season midweeks, there may be conference and/or school groups at the resort.
• For more information in this regard, please contact reception.
• The restaurant hours are available from Reception

• Please note that we charge a non-refundable R100 Admin fee for cancelled bookings.