ATKV - Eiland Spa

Important Information

Maintenance notice: Please note that our indoor swimming pool, hydro area, gym, sauna, and steam room are currently closed due to maintenance renovations. We will provide an update on the completion date as soon as it is finalized by our contractors.

All the outdoor pools will remain operational. We apologize for any inconvenience caused.


* The cold water pool will be heated for the period and there will be no cold water pool available.

* The hydro bath will also be available for use. We apologise for any inconvenience.

TERMS AND CONDITIONS

• Reservations enquiries: [email protected]

Check in time: 14h00 / Check out time: 10h00

Please note that ATKV Resorts are family orientated resorts with small children visiting; so no loud noise or parties are allowed. Silence is enforced from 23h00 – 07h00 daily, for the comfort of all our guests. No music is permitted at the resort from motor vehicles or private sound systems and equipment.

𝐁𝐲 𝐩𝐚𝐲𝐢𝐧𝐠 𝐲𝐨𝐮 𝐜𝐨𝐧𝐟𝐢𝐫𝐦 𝐭𝐡𝐚𝐭:
• Your dates and accommodation/camping type(s) are correct and selected by yourself online. We have no influence over dates and room types selected with online bookings.
• You will adhere to all terms and conditions (https://www.atkvresorts.co.za/terms-and-conditions/) as well as the resort rules.
• Accepted credit/debit card payments: VISA, MasterCard, American Express and Diners Club International.
• Payments will be made through PayBridge, a secure online payment gateway. The reference on your credit/debit card statement will say 'PayBridge Accommodation' and not ATKV Eiland Spa.
• ATKV Resorts reserve the right to not refund credit/debit card fees (transaction costs) in the case of any cancellation or situation where funds need to be reversed back to a credit/debit card or any nominated bank account via EFT (electronic fund transfer).

𝐅𝐨𝐫 𝐩𝐚𝐲𝐦𝐞𝐧𝐭𝐬 𝐧𝐨𝐭 𝐚𝐮𝐭𝐡𝐞𝐧𝐭𝐢𝐜𝐚𝐭𝐞𝐝 𝐛𝐲 𝟑𝐃 𝐒𝐞𝐜𝐮𝐫𝐞:
• The credit/debit card used for the online payment will be requested upon check-in.
• The credit/debit card holder must be present at check-in and will be requested to be identified by ID/Passport.
• Should the credit/debit card holder not be present, a letter of authority and a copy of their ID/Passport and the guest checking in will be required.
• The PayBridge slip will also be required to be signed.

BANKING DETAILS:
Bank: ABSA. Branch Code: 632005. Swift Code: ABSAZAJJ
Account Name: Eiland Spa. Account Number: 4073 7506 28
Reference: booking number

• Please email a copy of your deposit slip to [email protected]
• Due to escalating incidents of fraudulent electronic fund transfers (EFT), we require that EFT payments are made at least two days prior to arrival.
• In the event that your payment does not reflect in the Eiland Spa bank account upon arrival, you will be required to pay the outstanding amount.
• The necessary refund will occur if and when the payment does reflect in the Eiland Spa bank account.
• No keys or permits will be issued until the full account has been settled. Cheque payments are not accepted.


𝐓𝐄𝐑𝐌𝐒 𝐀𝐍𝐃 𝐂𝐎𝐍𝐃𝐈𝐓𝐈𝐎𝐍𝐒

BOOKINGS:
- Rates include 15% VAT and are quoted in South African Rand (ZAR).
- Rates may be changed without prior notice.
- Upon arrival you will be: Required to complete and sign the resort’s indemnity form. Issued with a vehicle permit.
- Admin Fee: For cancellations longer than 30 days prior to arrival a R95 administration fee will be charged for the refund of the funds. Changes to R 100 on 1 March 2023.
• Group bookings apply when six or more accommodation units/camp stands are booked. No group gatherings are allowed between units/camp stands. Groups must book a venue (subject to availability). An indemnity fee of R 2 500.00 for group bookings is refundable after departure. (Dependable on damages occurred).
• Room Occupancy: Room occupancy is restricted to the number of people it stays it can accommodate online. Rooms are set up for a certain number of people e.g. 4 (This is a total of 4 people – a mix of adults and children). We cannot accommodate additional people in units due to space restrictions. No visitors are allowed as day visitors to come and visit at the Resort.
• Bookings allow for one vehicle per accommodation unit/camp stand. Extra vehicles @ R75 per night. (Maximum of three vehicles per unit/stand).
• Prices valid until 28 Feb 2024.

IMPORTANT INFORMATION:
- Smoking in accommodation units is strictly prohibited. This includes hubbly bubbly machines. Apologies for inconvenience caused, but as a family resort we have to keep the safety of children at the core of our business.
- Accommodation units are serviced daily. Please note that there is no specific time when units are serviced and can vary between 10:00 and 14:00
- Guests using our camping facilities must please bring their own power point adaptor.
- The standard size per camp stand is 10m x 10m. The guest limit is six people per camp stand.
- No pets of any kind are allowed, with the exception of guide dogs.
- Please bring appropriate swimwear. Own swimming towels must be provided.
- No motorbikes or ATV four-wheelers are allowed at the resort.
- Please note that during our out of season midweeks, there may be conference and/or social groups at the resort.