Aquila Private Game Reserve

Important Information

THANK YOU FOR BOOKING WITH THE AQUILA COLLECTION. WE LOOK FORWARD TO WELCOMING YOU SHORTLY.

TRANSPORT BOOKINGS HAVE A CUT-OFF TIME OF 3 PM. PLEASE NOTE TRANSPORT IS NOT INCLUDED IN THE DEPOSIT AMOUNT AND WILL BE A ADDITIONAL CHARGE.


OVERNIGHT STAY ITINERARY:

12h30 Welcome drinks upon arrival at Aquila
12h30 – 14h00 - Buffet Lunch
14h00 – Check in to accommodation
16h30 – 2hr to 3hr Game Drive
19h00 – Buffet Dinner
08h00 – Game Drive
09h00 – 10h00 - Buffet Breakfast
10h00 – Check Out
10h00 – 12h00 – Time at leisure

PLEASE FAMILIARISE YOURSELF WITH THE FOLLOWING TERMS AND CONDITIONS:

CANCELLATION POLICY:

Please note that all cancellations are only effective once confirmed in writing.

Guests making travel and booking arrangements with the Aquila Collection must have their own personal or business travel insurance to support any cancellation or curtailment of their booking.

In the event that the accommodation is not taken up, AQUILA COLLECTION will have the right to deem the amounts due in lieu of the cancellation penalties and, in addition, have the right to release reservations where deposit and/or payment is not made on the due date.

AQUILA COLLECTION reserves the right to amend deposit requirements during peak periods.

No Shows: 100% of the full amount payable
Cancellations within 0 - 7 days of the date of arrival: 100% payable
Cancellations within 8 - 21 days of the date of arrival: 50% of the full amount payable
Cancellations within 22 - 30 days of the date of arrival: 30% of the full amount payable
No refunds for late check-in/arrival or early check-out.
No refunds for services not used.
Please note that all refunds are subject to commission and/or bank charges
Group bookings: a non-refundable deposit may be requested and a specially negotiated cancellation policy will apply to any bookings which exceed 25% of our capacity.

CONDITIONS OF VISIT:

These provisions are important and you should read them and ensure that you understand what they mean. If you do not understand anything contained in these provisions, please speak to a hotel manager, who will explain them to you and answer any questions that you may have.

All guests must have a valid booking number issued by the Head Office reservations office.

All guests must sign an indemnity form at the security checkpoint before entry.
Unpaid accounts are subject to interest. Interest and collection fees and costs may be charged at the maximum legally allowable rates on overdue accounts.
Any damages to rooms or hotel property and any outstanding payments due may be deducted from the guest's credit card we have pre-authorised.
Accommodation is provided on a cash basis. Your account must therefore be settled in full before arrival. You are responsible for payment for the full period reserved, even if your stay is cut short for any reason whatsoever. In the event of the account not being settled for any reason whatsoever, you hereby hold yourself personally responsible for all costs of whatsoever nature relating to your accommodation at the hotel. You also agree to pay all legal fees incurred as a result of failure to pay your account when it's due for payment.
No animals, food or beverages of any kind may be brought onto the premises.
All rooms and facilities are non-smoking. You will be liable for a fine if you are found smoking in any non-smoking area on the premises.
All rooms contain electronic safes. All use of these safes is entirely at your own risk.
All vehicles are parked on the premises at your own risk.

The Aquila Collection has the right to request deposits in advance to secure your stay. In the event that you cancel any reservation, we will be entitled to charge a reasonable cancellation fee, the amount of which will be dependent upon the length of notice of cancellation provided by you - as well as our ability to secure alternative guests for the room reserved for you.

DISCLAIMER

The use of Aquila Private Game Reserve is entirely at your own risk and you assume full responsibility for any risk or loss to person or property resulting from your stay at Aquila and use of the premises and the facilities.

All entry is subject to acknowledgement and signature of the Aquila Private Game Reserve & Spa indemnity form.