ANEW Resort Ingeli Forest Kokstad

Important Information

Booking Terms and Conditions
Payment Policy
All transactions will be processed in South African Rands (ZAR).

ANEW Hotels & Resorts reserves the right to change pricing at any time without prior notice.

Deposit Policy
Hotel Reservations should be guaranteed – please see payment terms and conditions at the time of the booking process on the specific rate booked.

ANEW Hotels & Resorts Reserves the Right to cancel any non-guaranteed bookings at their discretion, Guests will be notified.

ANEW Hotels & Resorts accepts all major credit cards and EFT payments are permitted. Proof of payment with confirmation number as reference must be sent to the relevant Hotel via the e-mail address provided on the booking form.

All Peak Periods, which includes long weekends, Easter and Christmas Holidays, will require full prepayment to guarantee the booking. This will be non-refundable in the event of cancellation within 30 days of arrival. Should full prepayment not be received within 48 hours after receiving confirmation, ANEW Hotels & Resorts reserves the right to cancel the booking.

Cancellation Policy
Cancellation is permitted up to 24 Hours in advance without penalty. Same day cancellations for reservations booked on prepayment terms must be cancelled before 12:00 noon to avoid the full stay’s charge.

ANEW Hotels & Resorts reserves the right to apply separate policies on individual rates – please refer to the cancellation policy on the Room Rate at the time of booking.

All Peak Periods, which includes long weekends, Easter and Christmas Holidays, will require full prepayment to guarantee the booking. This will be non-refundable in the event of cancellation within 30 days of arrival. Should full prepayment not be received within 48 hours after receiving confirmation, ANEW Hotels & Resorts reserves the right to cancel the booking.

ANEW Hotels & Resorts reserve the right to amend and update policies at their discretion.

A no show fee will be charged in the event of a Guest not arriving at the specific hotel. It is the Guest’s responsibility to notify the hotel in writing of any cancellations.

The no show fee will be equal to 1 nights’ accommodation charge. If the reservation was guaranteed by any form of payment at the time of the reservation, this will be forfeited.

In the event of ANEW Hotels & Resorts needing to process a refund, the specific hotel in question must be contacted directly.

Arrival Policy
Following the amended Immigration Act (NO.13 of 2002), it is a legal requirement for all hotels in South Africa to keep information containing details of all Guests provided with lodging accommodation.

All Guests are required to provide proof of identification upon check in.

A copy of your Identification Document, Drivers Licence or Passport will be made upon check in.

The Credit Card used to guarantee the booking must be presented upon check in.

ANEW Hotels & Resorts will not accept EFT Proof of Payments for bookings made and arriving from Friday to Sunday.

All rooms are Non-Smoking Rooms

ANEW Hotels & Resorts accepts all major credit cards and EFT payments are permitted. Proof of payment with confirmation number as reference must be sent to the relevant Hotel via the e-mail address provided on the booking form.

Before making payment to the Hotel, please call the financial controller of the Hotel to verify that the bank account into which you intend making payment is a legitimate bank account of the Hotel.

Cyber criminals may use links, emails and the like that would appear to have been dispatched by the Hotel in order to persuade you to make payment into a fraudulent bank account accessible by such criminals. We therefore urge you to be diligent and verify with us the bank account details into which payment is to be made, notwithstanding receipt by you of payment details which appear to emanate from us and/or our bankers.

The Hotel has a policy not to advise of any change in bank account details by way of ad hoc emails. Accordingly, in the event of you receiving a communication of this nature, kindly verify with our financial controller whether this is legitimate and also copy the person responsible for your account and with whom you are accustomed to deal.

The Hotel shall not be responsible for any loss or damages suffered as a result of any failure on your part to take the necessary precautions and to confirm, as required above, the accuracy of the Hotel’s bank account details.