African Explorer Private Game Lodge

Important Information

RESERVATION TERMS AND CONDITIONS
TERMS OF RESERVATION AND CANCELLATION
African Explorer Private Game Lodge observes the following terms and conditions for reservation of accommodation and services. These conditions are binding for both parties from the moment the guest makes a reservation.
1. RESERVATION AND PAYMENT
African Explorer Private Game Lodge does not make preliminary reservations. A reservation is binding from the moment it is made, whether it was made via internet, telephone or in writing. Person who makes the reservation as well as checking in must be at least 18 years old.
General payment terms
50 % of the total sum is due 14 days after reservation, the final sum must be paid 14 days before the beginning of the reservation. If the reservation is done 30 – 14 days before arrival, the whole amount of the reservation is charged 14 days before arrival. If the reservation is done less than 14 days before arrival, the whole amount of reservation is charged immediately.
2. RECEIVING AND USING ACCOMMODATION, RETURNING THE KEY
Check-in starts at 13h00 / 1 pm. The keys must be returned to the reception by 10h00 / 10 am.
The key is given only to the person who has made the booking unless the person names a deputy person. The person checking in must present the reservation number, receipts and personal identification documents in the reception.
Keys are picked up from the reception area when arriving on the lodge
If you wish to collect the key outside opening hours, you must inform the reception of late arrival and arrange separate delivery.
If the key is lost, the client is charged for actual expenses of changing the locks.
There are blankets, pillows and towels available in each room.
A starting package including following items is delivered to the rooms before the start of the reservation: some toilet rolls and standard washing liquids.
The resident is responsible for cleaning the room during the holiday and a once off cleaning fee of R50.00 will be charged for cleaning after departure.
Each room is expected to be in reasonable condition, with furniture and other equipment in the proper place and unbroken.
3. COMPENSATION OF DAMAGE AND LOST ITEMS
The customer is responsible for the contents of the room during the rental period. The customer is liable to compensate African Explorer Private Game Lodge for any damage caused to the property or its contents during the rental period. African Explorer Private Game Lodge is not responsible for the guest’s personal effects kept in accommodation or other premises or which are left in the accommodation.
5. COMPLAINTS
Any complaints about the reserved services or the condition of the room must be expressed by the guest immediately to African Explorer Private Game Lodge‘s manager after they arise. In such cases, the problems can be repaired or refunded as early as possible during the stay.
6. SMOKING, PETS
Smoking indoors is forbidden in all rooms. Unauthorized smoking indoors will incur an airing fee.
7. CANCELLATION
A reservation is valid immediately after booking. African Explorer Private Game Lodge must always be informed of a cancellation in writing. Not making the payment is not a cancellation!
General terms of cancellation
No show or cancellation within 14 days of stay – No refund due.
Cancellation between 15 and 30 days before stay – 25% of the deposit will be refunded.
Cancellation between 60 and 30 days before stay – 50% of the deposit will be refunded
Cancellation more than 60 days before stay – full refund.
WELCOME TO AFRICAN EXPLORER PRIVATE GAME LODGE!