802 Bannockburn Penthouse

Important Information

Conduct Agreement
IMPORTANT: These Booking Conditions set out the Terms of the Conduct Agreement regarding your stay with us, so please study them carefully.
1. THE VILLA:
Villa 802 Bannockburn Penthouse for the period:
Arriving ________________________________________
Departing _____________________________________
Flight Details and ETA __________________________
Estimated Arrival time at the villa ________________
Villa Address 802 Bannockburn, The Waterfront Marina Residence, Dock Road, Cape Town
2. IDENTITY DOCUMENTS
A copy of the ID or passport for each guest will be emailed to [email protected] prior to arrival.
3. CONFIRMING A BOOKING
To confirm a booking, we require 50% of the total property rental cost.
No booking agreement exists between us until we have received this amount plus the signing of this agreement.
There is a minimum stay policy of three (3) nights during the year and seven (7) nights in the December-January peak period.
4. PAYMENT OF BALANCE
The remaining balance must be paid by the due date, which is at least four (4) weeks before your arrival. If the balance has not been paid by the required date, we shall be entitled to cancel your booking and retain the full deposit. If your booking is only made within four (4) weeks of your arrival, you will be required to pay the full rental payment at the time of the booking unless otherwise agreed and indicated by us.
.
5. SECURITY DEPOSIT
We require a security or breakage deposit of R 30,000 paid 10 (ten)days before arrival. The full amount (less the cost for any damages / breakages) will be refunded again 3 days after departure the amount and payment process will be confirmed during the booking process.
Please note that an additional 10% admin fee will be charged in addition to the cost of the repairs or replacements.
The security deposit will be held against the cost of any damage to the property or its contents, and any breakages or loss of keys and remote controls for any damages or loss of household contents you might incur during your stay.
6. CLEANING SERVICE
Housekeeping is included in the rate every 4 days. If you stay less than 4 days, you can still arrange housekeeping, but at additional charge.
The cleaning service does not extend to personal laundry and cooking. Should this be required, this is at your own risk, and please arrange directly with the housekeeper at an agreed rate.
7. OTHER SERVICES INCLUDED IN RENTAL COST
The rental cost includes electricity and water consumption, council rates and levies, satellite TV, uncapped fibre internet, pool cleaning and garden service.
Linen, bath towels and beach towels, hairdryers, shampoo, hair conditioner and liquid bath soaps are provided.
8. EXCLUDED IN RENTAL COST
R 400 resort fee payable prior to arrival.
9. ARRIVAL AND DEPARTURE TIMES
Check in time is at 2pm on the day of arrival and check out time is at 10am on the day of departure.
We will try to accommodate any reasonable request for an early check-in or late departure, but this cannot be guaranteed. Management may ask you for an additional fee payment to secure your early arrival or late departure. If this is important to you, please request this prior to booking.
There will be an extra late arrival and early departure fee should your arrival or departure time be between 7pm and 7am – this is payable, in cash, to the person who will be checking you into the property.
10. CANCELLATION BY YOU
If you wish to cancel the booking, any of the guests who signed this agreement, must do so by notifying us in writing via email.
You have two options regarding a cancellation:
Option 1: Refund
• An admin fee of 15% of the total booking value will be retained.
• If cancellation notification is received less than 2 weeks before arrival, there will be no refund.
• Refund will be done via the same payment channel it has been received.
Option 2: Using the funds paid towards a future booking.
• Only one amendment to travel dates may be made.
• The next arrival date may not exceed the original arrival date by more than one year.
• All monies paid towards the original booking will be used to pay towards the next booking total cost.
• The value of the future booking may not be less than the value of the first booking.
• All future dates will be subject to availability.
• You may also move the booking to any other SeaSky Villa.
• If cancellation notification is received less than 5 days before arrival this option is no longer available.
11. ALTERATIONS AND CANCELLATIONS BY US
It is very unlikely that we will have to make any changes to arrangements once these have been confirmed. If this does happen, we will let you know as soon as possible. If, for any reason we are unable to provide you with the property you have booked, we will cancel the booking, refund the full amount paid to us for the property and we will work diligently, and at no cost to you, to assist in finding a reasonably similar property as substitute.
Regardless of whether a substitution property is found, we will not be liable for cancellation charges for travel arrangements or any further claims by you or anyone else in your party.
For the avoidance of doubt, in no event whatsoever and regardless of cause, shall the Agent or the Owner(s) of this property, or any other party associated with this rental transaction, have any liability for any cause whatsoever more than the amount that has been paid by renter under this booking agreement except as otherwise specifically required by Law.
12. WATER AND ELECTRICITY (LOADSHEDDING) RESTRICTIONS
There may be water restrictions in place during your stay, we ask that you adhere to these restrictions. You will find more information on how to do it inside the property.
We also ask you to assist us in adhering to these water restrictions as our guests.
Load shedding or power outages are implemented when the demand for electricity in South Africa exceeds the available supply. The schedule for loadshedding works in stages, which can change frequently depending on the system load and each stage has different time slots. Load shedding usually lasts for about 2.5 hours but may vary depending on the stage (during the higher stages, some slots might be four hours long).
To keep track of the load shedding schedule and receive updates, please download the Eskomsepush (ESP) app - https://esp.info. Once you have downloaded the app, you can use the following link to get notifications for the area where you will be staying - https://esp.info/area?id=capetown-7 Choose Camps Bay zone 7.
Even though this villa does have backup power, we do recommend the practical use of power during load shedding to conserve the battery life, especially if the power outage is going to be for longer than two ½ hours. Appliances such as heaters, clothes dryer, oven, vacuum, iron, hairdryer etc. will rapidly deplete the batteries.
Selected lights, selected plugs and the WiFi will work during load shedding and the following appliances are not connected to the back-up batteries:
• Oven, however, there is a gas hob for cooking.
• Air Conditioner
• Geyser. If you should use all the hot water in the geyser just before or during loadshedding, it will take approximately 2 hours for the water to heat up again once the power comes back on.
Unfortunately, load shedding is not something we can control, and we ask that you keep all your electronics fully charged and bring some extra batteries with you.
Please note that we will not issue any refunds due to these possible inconveniences nor do we accept any responsibility for damage to any electronic equipment, suffered because of such load shedding.
13. CHILDREN
This property is not child friendly and the issues of concern for guests with younger children are the internal steps, terrace and upper pool deck.
Guests staying with children do so at their own risk and are urged to take all due care and attention during their stay. We do not accept any responsibility for any injuries suffered on this property.
14. SWIMMING POOL
The pool is to be used at your own risk. We do not accept any responsibility for any injuries or death suffered in or around the swimming pool. It is not supervised nor equipped with safety net or a fence. It is not heated so is only suitable for summer swimming.
This pool is cleaned every second week and while we will endeavour to arrange additional cleaning service if required during your stay (excluding weekends and public holidays) we cannot always guarantee that the pool will remain completely clean during periods of extreme weather conditions.
This pool may not be in use during extreme drought conditions.
15. TELEPHONE AND INTERNET SERVICES
The wireless internet facility is free and uncapped / unlimited. It is at the fastest speed we currently have available in South Africa and may seem slow to you coming from a more first world country.
16. STAIRS
Please note that the penthouse has 2 levels and there is a staircase in the property.
17. EXTERNAL CONTRACTORS
We make use of the services of professional pool cleaners at this villa. They have a regular visit routine, and the housekeeper or management company will be able to give you details of the days they are due.
Their service is in place to make sure the property stays in the good condition our guests have come to appreciate and return to for their holiday. The days for service are all pre-arranged and cannot be changed.
Should you refuse them access, they will charge us a cancellation fee, and we will therefore deduct this from your breakage deposit. Your co-operation is therefore much appreciated.
18. MAXIMUM NUMBER OF GUESTS
Only those persons who signed this agreement may use the property and under no circumstance may the total number of people sleeping on the property exceed the maximum number stipulated in this agreement. We are entitled to request you and your party to vacate the property if this rule is not complied with.
19. BEHAVIOUR and NOISE
• The property is a private residence in a quiet family suburb with strict Municipal Bylaws always applying to the conduct of residents within the property and that no noise or disturbance of the neighbourhood at any time of the day or night is allowed, nor any criminal conduct of any nature whatsoever. This includes but is not limited to noise from vehicles in the road, shouting in the street and from the property, as well as music (especially BASE sounds) loud enough to be heard by neighbours.
• You may not consume, nor allow any guest of yours to consume, any illegal drugs or excessive amounts of alcohol on the property. You herewith grant your personal permission for SeaSky Villa Management to authorise an inspection at the property, either in person or by an appointed security company, at any given time during your stay at the property, in the event of any reasonable suspicion that you are contravening the terms of your stay.
• This is a non-smoking property, and you are kindly requested to refrain from smoking inside the rented premises. Ashtrays are provided for outside use so please do not litter the garden with cigarette butts.
• Please note that Hookah pipes are strictly prohibited, both inside and outside the property.
• Should you decide to smoke inside the property, your breakage deposit will cover all charges for the air/furniture cleansing company as well as any burn marks on furniture or floor coverings. Should we not have had enough time to attend to this before the next arrival, you will also be charged for any refunds we have to give the next guests to ease their discomfort.
• The property may only, and exclusively, be used for accommodation purposes and no event or party is allowed on the property without prior written agreement from SeaSky Villa Management. This includes but is not limited to, the hiring of a private chef, event planners, DJ, musicians, and entertainers.
• A private security company appointed by SeaSky Villa Management may be patrolling the grounds during my stay. If the reason for this is due to excessive noise and bad behaviour, you will be responsible for the costs thereof.
• All guests staying at the property have read the below ‘Rules of the Estate’ and have agreed that non-adherence to the rules could result in the guests being removed from the Estate, refused re-entry or fined.
RULES OF THE ESTATE
1. The right of admission to the Estate is reserved.
2. All persons entering or exiting the Estate must be in possession of valid security tags or cards. Others must sign the access control register.
3. Security tags or cards are not transferable. A specific tag or card may only be used by the person to whom it was issued.
4. Tenants are only permitted to access the building in which they are staying. Access will be denied to other buildings.
5. Pedestrians may only enter and exit the Estate through the pedestrian gates and / or turnstiles.
6. Security has the right to search all vehicles or persons entering or exiting the Estate.
7. Owners, Tenants or Agents may not approach Security Staff to carry out duties, other than their defined Security duties.
8. Any unbecoming conduct and/or loud noise/music levels, especially between 22:00 and 07:00, will result in Security staff taking action against the person(s) responsible. If such conduct continues, the person(s) responsible may be fined and / or removed from the Estate.
9. No firearms are permitted on the Estate.
10. Children to be under adult supervision at all times and are not allowed to play in passages, lobbies, driveways or the basement parking areas.
11. No pets or animals maybe brought on to the Estate by tenants and/or visitors.
12. Parking is only allowed in designated parking bays. The Letting Agents must show all tenants the position of their
designated parking bay(s). Illegal parking can result in clamping, fining or the towing away of the vehicle.
13. Under no circumstances can taxi drivers enter apartment buildings and will taxis be allowed in basements.
14. No vehicle/Taxi will be allowed to stop in front of the main entrances to pick up or drop off residents.
15. Vehicles to be driven with caution, a maximum speed of 20km per hour is permitted on the Estate.
16. No fires or braais/barbeques are permitted on the Estate.
17. The Marina Residential Estate does not accept any liability for any damage, loss or theft of or from any property, vehicle or person while on the Estate.
18. All persons will be held liable for any damage or loss caused on the Estate to any property, vehicle or person on the Estate.
19. No supermarket trolleys are permitted on the Estate.
20. Tenants are not permitted to overcrowd apartments –a maximum of 2 people per bedroom is permitted to overnight in the apartment.
21. No (Day) visitors for short term tenants unless by prior arrangement 12 hours in advance and approved through MRHOA/Security. Short term tenants will not be allowed to hold parties or functions in their rented apartments.
22. No more than 2 overnight visitors per bedroom are permitted at any apartment.
23. No washing is to be hung on balconies, patios or terraces. Washing should never be visible to other tenants.
24. Flying of Drones are forbidden on the Estate. This is a SACAA Legislated NO FLYZONE. (Fines from R2500,00 per contravention)
25. Security will NOT accept any keys, cards, packages, bags or other items left for collection. Keys and access cards are to be dropped in the available drop boxes at the Bluff and Peninsula entrances. These will be transferred to the Agencies post box by Security Management.
26. Tenants may make use of the Quarterdeck/Amenities; Pool and gym facilities. Access to the Pool and Gym facilities are included. (Note: Rules of use that are displayed at the Quarterdeck with regards to the Gym and Pool usage).
27. Anybody wanting to utilize the canal for swimming must be a member of an official swimming club. Indemnity forms for swimming, paddling, rowing, diving etc. must be completed and signed at the Canal Manager’s office, before utilizing the canal.
28. No suitcases and trolleys to be pulled over bridges or on walkways.
29. Use of potable water for cleaning and washing down balconies are strictly forbidden. Fines from R5000,00 per contravention.
30. Transgressions of these Estate Rules could result in a fine, and / or removal from the Estate and / or a person being prohibited from entering the Estate.
Schedule of Penalties for Offences Committed on V&A Marina Residential Estate
• Illegal Parking (Parking without Permission in Owners Parking Bay or in Visitors Parking Bay ? R250 per Contravention or per 24-hour period
• Hanging Washing on Balcony or Patios or in View from Common Property ? R250 per Contravention
• Breaching of Taxi Protocol ? R500 per Contravention
• Creating a Disturbance Anywhere on the Estate ? R250 per Contravention
• Noise: Loud Talking, Singing, Shouting ,Partying, Music, Moving Furniture ,and creating noise levels which are higher greater than the sound levels associated with normal living during daytime hours, and for any excessive noise caused after 11pm ? R500 per Contravention
• Rude Behaviour to Security Staff (Verbal Abuse, Swearing and Showing disrespect ,including Racist, Sexist and Religious Discrimination/Abuse/Victimisation) ? R500 per Contravention
• Threatening Behaviour to Security Staff (Threat of Violence and Actual Physical Violence) ? R1,000 per Contravention
• Loitering (Inside Estate and at Bluff, Peninsula and Lawhill Entrances), Security Breach, Trespass, Breach of Estate Rules. ? R500 for the Offence and escort off estate, if a non-resident
• Public Indecency ? R1,000 per Contravention
• Suspected intoxication and Suspected Intoxicated Behaviour ? R1,000 per Contravention
• Dropping of Litter and Failure to Litter in Bins on Footpaths and in Refuse Rooms ? R250 per Contravention
• Flying of Drones Over the Estate ? R2,500 per Contravention
• Illegal Transfer of Tags Between Owners, Staff, Tenants, Visitors and Other Persons ? R1,000 per Contravention
• Use of Skateboards, Roller Blades, Roller Skates, and Scooters in Basements, and on Footpaths, Ramps and Bridges ? R250 per Contravention
Administration of Penalties
Penalties shall be administered by Security. Penalties shall be subject to review, from time to time.
20. RESPONSIBILITIES
It is your responsibility, and that of each of the guests who signed this agreement.
• to pay for any losses or damages to the property or premises, however caused (reasonable wear and tear excluded)
• to take good care of the property and leave it in a clean and tidy condition at the end of the rental period
• to permit the property manager reasonable access to the property
• not to part with any possession of the property, or share it, anyone other than with guests who signed this agreement and
• not to cause an annoyance or become a nuisance to occupant of adjoining premises as outlined in paragraph 14 above..
• to ensure that each person staying on the property or any guest or visitors visiting the property during your stay, adhere to all Municipal bylaws.
• Do not run any of the aircon units at the property for longer than 8 hours or set the temperate below 17 degrees Celsius, as will cause the unit to freeze and cause damage. Any damages to will be for your own account. Please ensure all aircons are switched off when leaving the property.
NB: It is the responsibility of the person who signed this agreement to ensure that the alarm is set, and all exteriors doors and windows are closed every time the property is left unoccupied or when retiring for the night. Should there be a burglary and the alarm are not set, you will be held responsible for all replacement and repair costs.
IMPORTANT REGARDING OUTDOOR FURNITURE:
Please be very mindful of the extreme winds and wind gusts that often arise in this area (Cape Town/ Camps Bay). Please can we ask that you bring all sun lounger cushions, and any other items that may potentially blow away, INSIDE when you see the wind picking up. Should any of these items blow away and be lost due to being negligently left outside during a windstorm, you will be held liable, and the replacement cost of these items will be deducted from your security deposit. The same will be done for any damages that are caused by leaving windows and doors open during a windstorm. Camps Bay is one of the most beautiful seaside locations in the world but unfortunately, the wind is often part of the package. Therefore, we must all do our best to look after this little slice of paradise. Your cooperation is greatly appreciated.
21. PROPERTY DESCRIPTIONS
The property descriptions used on our web site or otherwise provided to you are made in good faith and are believed to be an accurate presentation.
22. COMPLAINTS AND PROBLEMS DURING YOUR STAY
If you have any complaints and problems during your stay, please let us know as soon as possible so that they can be remedied. However, we are not responsible for issues out of our control such as failure of the water supply, electricity, telephone and internet services, pool filtration, or any of the appliances. We also do not have control over building works on neighbouring villas nor are we told before the time of intention to build. We will do our best to resolve any problems as soon as possible once notified of them. We must stress the importance of bringing complaints or problems to our attention as soon as possible during your stay as we cannot be expected to help if you only notify us following your departure.
If you vacate the property without our notification during the rental period, you will lose any rights you might otherwise have had to compensation.
23. DISCLAIMER
You shall have no claim for damages against the owner or the villa management company and may not withhold or delay any payment due to the owner or the villa management company, by reason directly or indirectly of
• a breach by the owner or the villa management company of any of its obligations under this agreement.
• any act or omission of the owner or the villa management company or servant of or contractor to the owner or the villa management company, whether negligent, or otherwise actionable at law, and including (without limiting the generality of the foregoing) any act or omission of any cleaner, maintenance person, handyman, artisan, labourer, workman, watchman, guard, or commissionaire.
• the condition or state of repair at any time of the Property, the Building, or any part of the Property or the Building.
• any failure or suspension of, or any interruption in, the supply of water, electricity, gas, air-conditioning, heating, or any other amenity or service to the Premises, the Building, or the Property (including, without generality being limited, any cleaning service), whatever the cause.
• any breakdown of, or interruption in the operation of, any machinery, plant, equipment, installation, or system situated in or on, or serving, the Property, the Building, or the Premises, and including (but without limiting the generality of the foregoing) any lift, escalator, geyser, boiler, burglar alarm, or security installation or system, again regardless of cause.
• any interruption of or interference with the enjoyment or beneficial occupation of the Premises or any of the common parts of the Property or the Building caused by any building operations or other works to or in the building or elsewhere on or about the Property, whether carried out by the owner or the villa management company or by anybody else; or
• any other event or circumstance whatever occurring, or failing to occur, upon, in, or about the Property, the Building, or the Premises, whether the owner or the villa management company could otherwise have been held liable for such occurrence or failure,
• and you indemnify the owner or the villa management company against all liability to members of your household, your servants, guests, and other invitees, and all other persons who may occupy or be entitled to occupy the Premises or any parts thereof through or under you.
• the owner or the villa management company shall not, however, be excused from specific performance of any of its obligations under this lease, whether express or implied, and particularly (but not only) its obligations to afford you occupation and enjoyment of the Premises and the Furniture and contents as contemplated by this agreement and to carry out such maintenance and repairs as are incumbent upon the owner or the villa management company in terms hereof.
24. BREACH OF CONTRACT / EVICTION
If any one of these conditions is breached by any of the persons named on this agreement or any of the guests or invitees, we reserve the right to enter the property and terminate the agreement with immediate effect.
This includes immediate eviction.
Should immediate eviction not be possible due to time of day (or any other reason) – we will employ security guards to ensure all the rules agreed to in this agreement are adhered to until the following day, whereafter full eviction will be initiated. The cost of these guards will be for your account and will be deducted off your breakage/security deposit.
There will be no refund of rental monies in case of eviction.
25. PETS AND ANIMALS
Please note that no pets or animals are allowed at the property at any time. Any breach of this clause will result in immediate cancellation of your booking without refund, and the cost for all furniture/carpets to be professionally cleaned, and the property fumigated will be deducted from your breakage deposit, along with any additional damages including the garden and outdoor areas.
26. LIABILITY
We do not accept liability for any act, neglect or default for any accident, damage, loss, injury, expense, or inconvenience, whether to person or property, which any of the persons named on this agreement or any of their guests or invitees may suffer or incur arising out of, or in any way connected with, the property rental.
27. INSURANCE
All guests are strongly advised to arrange comprehensive insurance against travel and other related risks as any loss or damage including theft of personal items cannot be claimed against the property insurance. It is the responsibility of the guests named on Agreement and those accompanying them to fully insure their personal items and to keep the property secured by setting any alarm and securing all doors, windows and gates when going out.
28. AUTHORITY TO SIGN
All persons who sign this agreement certifies that,
• he or she is authorised to agree to these conditions.
• the signatory is over eighteen years of age and a member of the party intending to occupy the property and,
• he or she takes full responsibility for any persons occupying the property during the booking period.
29. NO LEASE AGREEMENT
That no lease agreement has come into effect between me and the owner of the property, that I shall have no right whatsoever, to remain on in the property after the period the property has been rented for by the client, expires, that the owner of the property may immediately seek my eviction from the property and that I will be held personally liable for all legal costs incurred by the owner of the property in such event, on a scale between attorney and client.
30. GOVERNING LAW AND JURISDICTION
South African law shall govern the validity, construction, and performance of these conditions. It is agreed between us, and the persons named on this agreement, that any dispute shall be subject to the exclusive jurisdiction of the South African Courts.
I, the undersigned, hereby acknowledge that if I commit any criminal offence or break any of the terms and conditions of my stay as set out in this agreement, that I may be evicted from the property summarily and with immediate effect.
Date signed: ______________________
Guest 1: Name ____________________________________
Age _______
Telephone number _________________________________
Email address ______________________________________
Physical address ___________________________________
ID or Passport Number ______________________________
Signature __________________________________________
Guest 2: Name _____________________________________
Age _______
Telephone number _________________________________
Email address ______________________________________
ID or Passport Number ______________________________
Signature __________________________________________
Guest 3: Name ____________________________________
Age _______
Telephone number _________________________________
Email address ______________________________________
ID or Passport Number ______________________________
Signature __________________________________________
Guest 4: Name ____________________________________
Age _______
Telephone number _________________________________
Email address ______________________________________
ID or Passport Number ______________________________
Signature __________________________________________
Guest 5: Name ____________________________________
Age _______
Telephone number _________________________________
Email address ______________________________________
ID or Passport Number ______________________________
Signature __________________________________________
Guest 6: Name ____________________________________
Age _______
Telephone number _________________________________
Email address ______________________________________
ID or Passport Number ______________________________
Signature __________________________________________