7 Rio - Saint Michael's

Important Information

PLEASE NOTE A R1000 BREAKAGE DEPOSIT IS CHARGE IN ADDITION TO THE AMOUNT QUOTED!!

1. Rights of Admission Reserved.

2. Completion and return of the Booking Request Form, does not warrant confirmation of a booking.

3. Upon receipt of this document, a preliminary booking form will be sent to you for your property of choice subject to availability, and upon receipt of the 50% deposit payable within 24hrs only then will the booking be confirmed.

4. Payment of the deposit and / or taking up on the reserved accommodation is construed to be acceptance of these conditions, which shall be binding upon all tenants.

5. Note that should proof of payment and the completed Preliminary Booking Form and a copy of your ID, not be returned within the 24hrs (as reflected on the Preliminary Booking Form), the preliminary booking will be cancelled.

6. Note that preferred method of payment is via EFT.NO Cheques are NOT accepted as a method of payment. Should cash deposits be made into our account the Bank Charges will be for your account and will be deducted from your Breakage Deposit.

7. The balance of your booking is payable one week prior to occupation.

8. The reservation fee is non – refundable.

9. If your reservation has not been paid in full no keys will be left out for collection, and any after hour call out will be at a charge of R350 payable in advance.

10. CANCELLATION POLICY:

• 20% of all booking totals are non-refundable .
• In the event of the booking being cancelled more than 3 months before the check in date - 80% refund. (i.e. if your total is R2000 & you pay R1000, you will only receive R600 back, if the full R2000 is paid, you will receive R1600 back.)
• In the event of the booking being cancelled more than 1 month before the check in date - 50 % refund. (i.e. if your booking total is R2000 & you pay R1000, you will not receive a refund, if the full R2000 is paid, you will receive R1000 back.)
• In the event of the booking being cancelled 3 - 2 weeks before the check in date, no refund will be granted.
• If the booking is moved to alternative dates, the refund policy no longer applies. No refund will be given for bookings that have been moved to alternative dates.


COVID-19 cancellation policy: unfortunately no refunds will be given for covid-related restrictions (i.e. lockdown restrictions, positive covid results etc), you can however, move your booking to an alternative date.


11. Uvongo Estates reserves the right to, at our discretion, substitute alternative accommodation, similar to that booked, or offer a full refund, should the original property no longer be available for reasons beyond our control.

12. Advance bookings can only be accepted on the understanding that the property reserved, may not be available for leasing for the said period. If not available a reasonable effort will be made to transfer the reservation to another property. Uvongo Estates will not be held liable for any changes.

13. A breakage deposit of R1000 is payable. The breakage deposit is refundable within 30 working days of departure, either in full or less any deductions for any bank charges, call out fees, shortages / damage or breakages. Please ensure that full banking details are provided on the Preliminary Booking Form.


14. The guests liability (jointly and severally of the primary guest and other guests) is not limited to the value of the breakage deposit and the primary guest accepts liability and responsibility, and furthermore warrants that he / she will pay for, on demand without delay or offset, any shortages / damages or breakages.

15. Should Uvongo Estates suffer any loss or damage as a result of an act or omission by a guest or visitor of a guest, the primary guest will remain liable for full reimbursement of such loss or damage incurred and warrants that he / she will pay for same, on demand, without offset or delay.

16. Similarly, in certain complexes where fines are issuable for contravening the rules of the Body Corporate, the guest will remain liable for the payment of such fine, on demand, without offset or delay.

17. Confirmation of the reservation will be deemed as entering into a lease agreement, which is a legal and binding agreement, deemed to have been entered into in the magisterial district of Port Shepstone. Should any legal action arise from the lease, the lessee will be responsible for all costs on an attorney client scale.

18. The guests Domicilium Citande Executandi shall be the address reflected on the Preliminary Booking Form.

19. Sub – letting is strictly prohibited, unless prior arrangements with the Letting Agent and confirmation regarding this are received.

20. Overcrowding is not permitted. Properties are let strictly according to the number of beds available (one per single or ¾ bed, two per double / Queen or King Bed), and as per the number of guests recorded above. Use of portable / blow up mattresses are also not permitted. The Letting Agent reserves the full right to immediately evict all guests without a refund for overcrowding.

21. We do not allow any persons under the age of 21 to occupy any properties without resident adult supervision. Should the person making the booking not be present for the duration of the booking, this could result in the eviction of all guests in the property without a refund.

22. Unless advance arrangements have been made and can be accommodated, in writing, check in time is strictly after 15:00 and check out time on the day of departure is strictly before 09h00. Should guests not depart before 09h00 a fee of R200 per hour for every hour after 09h00 will be levied against the guest, and shall be paid by the guest on demand, without offset or delay.

23. No refunds or discounts will be given for early departure, for whatsoever reason.

24. Once the keys have been collected, they are the responsibility of the guests and if lost, damaged or not returned on departure, the guest will be liable for replacement of locks. Keys and remotes. On departure please ensure that all windows and doors are locked as the guest will be liable for any losses incurred when you are out or have vacated the premises. Keys are to be returned to the box provided at the Maser Force Security 979 Marine Drive Shelly Beach. If the above is not done, a fine of R500 is payable. If a break in occurs at any time during the guests stay & it is proven that the event was caused due to negligence from the clients not locking up or securing the property at night / day (even while occupied), the guest will be liable for all costs to replace any stolen / damaged items.

25. Uvongo Estates shall not be liable for any injury, death, loss, damage, accident, delay or inconvenience, howsoever caused during the guests stay. Any loss or additional expense caused due to acts of God, nature, war, terrorism, insurrection, riot, boycott, theft, fire, labour action, government action or natural disaster, bad weather, interrupted electricity / water / municipal services or other causes, will be borne by the guest, and Uvongo Estates accepts no liability thereof. Furthermore no refunds or discounts will be given in the event of any of the above occurrences.

26. All persons who make use of facilities and properties rented, do so entirely at their own risk.

27. Guests or visitors must abide by the terms and rules of the Body Corporate or the Municipal By – Laws in the property which they stay. Risk of eviction without refund in the event of a breach of these rules (whether for unpermitted pets, overcrowding, excessive noise, or unaccompanied minors).

28. Parking is restricted to parking bays allocated to the specific unit.

29. Upon arrival, inventories must be checked by the guests, and any discrepancies must be recorded on the Discrepancy Form provided, and handed to the office within 12 hours of arrival. A copy will be kept on file, and the guests must ensure that they received a stamp copy for proof. If no shortages / breakages or damage are recorded / reported, the contents of the property will be regarded as correct and the guest will be held responsible for any shortages / breakages or damages incurred. Please note that the properties are only inspected after the client has vacated the premises.

30. Upon departure guests are required to leave the properties, as they want to receive them, if not, a cleaning fee of R400.00 will be charged and deducted from the breakage deposit, or will be paid by the guest on demand without offset or delay.

31. Furniture and utensils may not be removed from the properties. Should this occur, the full breakage deposit will be forfeited.

32. Properties are self contained; please bring your own toiletries, towels and cleaning materials.

33. No pets allowed.

34. Uvongo Estates is mandated to manage individual privately owned properties across the South Coast on behalf of the property owners; Uvongo Estates is not a resort management company. Accordingly, maintenance, repairs, appliances which are out of order or any other facilities failure, will only be dealt with during office hours, unless in the event of emergency. If appliances / fixtures or any other facilities fail and need to be repaired / replaced during the course of your stay, we cannot be held liable for the immediate replacement or repair thereof. We will however, endeavour to assist the guest within reason. In the event of any of the above occurrences, no discounts or refunds will be given.

35. Please note that for none essential appliances such as televisions, DSTV connections, problems or faults and gas braais will strictly be dealt with in office hours only. Should you insist on a call out for a non – essential emergency, a call out fee of R350 will be applicable and will be deducted from the breakage deposit or will be payable on demand, without offset or delay.

36. The guests accept liability for repairs or maintenance performed but deemed by Uvongo Estates to be the fault of or as a result of negligence of the guest.

37. No open fires (coal braais) are allowed on the balconies / patios of the units. Failing to abide by this, may result in the evictions of the guests or the guests having to pay a fine in accordance with the Body Corporate Rules.

38. There are open Braai Facilities available in some of the complexes, in the recreational areas of the complex.




39. In the event of a gas bottle being available in the property, a gas bottle with gas is provided. However, once the gas has been used. It will be the responsibility of the guest to fill, should they wish to use it again. Due to corrosion caused by the salt air, we cannot be held liable for a gas braai not working, and will also not be held liable for the immediate replacement or repair thereof.

40. Uvongo Estates will not be held responsible for any valuables or personal items left in the properties during your stay or on departure. Should an item be left behind, the onus is on the guests to make arrangements for collection. Unfortunately we are unable to store items for more than 3 months and should the item/s not be collected, these will be taken to a charity of our choice.

41. Please note that the complexes do not provide the standard SABC / ETV Channels and unless a decoder is used, the TV will not be functional.

42. Please note that DSTV is not standard in the properties. Guests must bring their own decoder, smart card, remote and cables.

43. In the event that the guests bring their own decoder, please DO NOT adjusts the TV, as it has been set accordingly for your viewing pleasure. In the event of a guest changing the settings a fee of R350 will be deducted from the breakage deposit or will be payable on demand without offset or delay.

44. Please note that most complexes only allow for single view decoders, HD, PVR or Dual view decoders will not work. Please ensure with the office before arrival.

45. Uvongo Estates cannot be held liable in the event that there is a problem with the communal dish / signal. No refunds will be given for this.