5 Camp Street Guest House & Self-catering

Important Information

Additional Guests
1 Bedroom Unit – Maximum 2 adults and 2 children on mattresses (Surcharge R100 per mattress)
2 Bedroom Unit – Maximum 4 Adults and 2 children on mattresses (Surcharge R100 per mattress)
3 Bedroom Unit – Maximum 6 adults/children.
No persons other than those quoted for and booked are permitted to share the accommodation provided.
(Garryard Cottage Knysna does not offer any mattresses)
Please note that all though we accept the odd visitor, 5 Camp Street does not allow functions, group barbeques etc. The premises and facilities are for paying guests only.

Smoking Policy
Please note that all our rooms are non–smoking. There are designated smoking areas for smoking.

Transfers and other activities
Concierge service to assist with transfers, day outings and any other requirements at no additional charge

Payment Methods
Internet transfers (EFT), credit card – Visa or MasterCard, and cash
are accepted. Banking details will be provided with the invoice for payment details.

Payment Terms
A 50% deposit is required to secure a booking. The balance is payable prior/on arrival.

Parking:
Only one secure parking per unit is available for residents only. Sufficient street parking is available for additional vehicles or guests.

Noise:
We are surrounded by residential buildings and therefore no excessive noise is tolerated after 22h00.
Breakages:
Any breakages will be for the client’s account.

Child Policy
Children of all ages are welcome. Please note that the guesthouse has a swimming pool and children under 16 must be under adult supervision.

Rate Policies & Structure
Please note that our rates are subject to change, without notice. Should you require rates in a foreign currency, kindly contact us for assistance.

Check-in and Out Times
Check in is from 14h00, check out at 10h00
Early or later departures should be organised with management prior to arrival
A R300 surcharge is payable for arrivals after 20h00


Cancellations
Failure of the customer to arrive, or cancellations made 0 – 14 days prior to the agreed arrival date forfeit 100% of the deposit. Cancellations made 15 – 30 days prior to the agreed arrival date forfeit 50% of the deposit, cancellations made 31 – 59 days prior to the agreed arrival date, forfeit 25% of the deposit. Cancellations made 60 days or more a FREE cancellation. Early departure – no refund.

Cleaning Policy
We offer freshly cleaned linen and towels on arrival, and replace these on a weekly basis. We also provide daily general cleaning – Except Public holidays.

Pet Policy
No pets allowed.

Meals & Beverages
5 Camp Street Guesthouse is self – catering and therefore no meals or beverages are served or provided. We are happy to make arrangements to order meals in from nearby restaurants.

Pool Policy
The swimming pool is a communal area from 10am to 7pm daily (Full use to all the units). However
the guests that have been allocated unit No. 4 will have full private use otherwise.


Waiver
Silver Solutions 3444 cc t/a 5 Camp Street Guesthouse & Self – Catering, and their staff accept no
Liability whatsoever for any eventuality which may befall any person/s or their possessions whilst
on our premises, engaging in any activity or en-route to / from our premises nor for any travel arrangements, tours, late arrivals or departures assisted with, or booked via Silver Solutions 3444 cc t/a
5 Camp Street Guesthouse & Self – Catering.


By confirming your reservation, you agree to the above.