Beneath the Baobabs

Important Information

Accommodation Booking Terms and Conditions
Check-In and Arrivals
The normal check-in time is from 2:00 pm. Check-out time is 10:00 am. If you check-in after 5:00 pm, please inform us by phone of your expected arrival time.
Early arrivals: If you are arriving before 9:00 am please let us know in advance so we can organize security to meet you and show you where you can wait for our reception staff.
If you are more than 5 hours later than your expected arrival time and not contactable by phone the company reserves the right to make your room available to others and you will forfeit any deposit paid.
Photo identification
- When you check-in you will be asked to provide photographic identification.
- If you are unable to provide such identification, we may decide to cancel your booking
and you may be liable to pay the Company an amount equal to the full booking amount plus any other costs incurred by The Company in connection with the booking.
Damages and Missing Items
The Company reserves the right to charge The Guest in full for any breakages or damage of any kind whatsoever whether intentional or not, to any of The Companies or any other Guests facilities and/or possessions. In addition, any items that are removed from the rooms will be charged to the guest.
Deposits and Payments
Until the full amount of your booking’s deposit is received and acknowledged by The Company, your booking can not be considered as secured and the Company reserves the right to cancel your booking and any monies paid by you in relation to your Booking will be forfeited to the Company.
Although final payment of your booking may have been made, it is only when the Company has sent you confirmation of your payment and booking that your booking can be considered as confirmed. Until then, all bookings are considered unconfirmed. Until then, the Company is entitled to let the room/bed to another customer. Of course, by all means, the Company will avoid such situations and are only included in these Terms and Conditions should such an unlikely situation occur.
Rates
The prices displayed on the website, brochures, or anywhere else exclude all meals, beverages, transport, activities, laundry or room service unless otherwise specified.
Prices are per tent with a maximum of 2 people per tent in a double bed. No additional beds or people may be added.
Any customer with restricted mobility, particular care requirements or disabilities should discuss their requirements at the time of booking. Whilst we will use reasonable endeavors to accommodate such needs, they cannot be guaranteed unless we confirm this to you in writing.
The exclusive use of a particular area of the Company’s premises for a conference, meeting, party or workshop of any kind will incur an extra cost, to be determined by the Company’s management according to the specifics of such a request (e.g. number of people, number of tables and chairs required, food, coffee and tea, use of our projector and sound system etc.).
Cancellations
You must give notice to cancel your booking. If your notice is given in writing (e.g. email), the effective date of cancellation will be the date we acknowledge receipt of your instruction, not the day you sent the message.
60 days prior to arrival = 100% refund
30 < Days < 60 days = 50% refund
< 30 days = 0% refund
If you would like to transfer your booking to another time (Within a 6 month period) or to another person please contact us.
You will be charged the maximum amount (see above) for the full duration of your Booking:
- If you do not show up for your booking,
- If you decide to reduce the number of nights in your chosen type of accommodation - If the net value of the booking is in any manner affected.
Cancellations by the Company
The Company reserves the right to cancel a Booking no later than 30 days before the date of your booking. With any form of cancellation, the Company will offer you alternative arrangements, and, if the price of your alternative booking is of lower value than the original booking the Company will refund the difference to you. If you do not accept alternative arrangements we will refund all payments you have made to the Company and will do our best to assist you in finding alternative accommodation elsewhere in Kilifi.
Force Majeure
The Company shall not be in breach of this Agreement if it does not provide the services under this Agreement due to the following circumstances:
Industrial action by the Company’s employees
Industrial action by the staff of one of the Company’s suppliers
Fire, lighting, explosion, riot, civil commotion, malicious damage, extreme weather conditions, storm, flood, burst pipes, earthquake, terrorism and the Hotel being damaged or destroyed.
Government travel advice, breakdown of machinery, or any failure to supply the Hotel with gas, electricity, water and so on, outside the control of the Company.
If any of the above occurs the Company will do its best to avoid any inconvenience.
Festivals and Events
Any booking made during our New Year Festival period and Easter Festival must also purchase tickets to the event separately. Entrance to these events is not included in the accommodation rates, more information can be found on our website www.beneaththebaoababs.com If guests arrive without a ticket they will not be admitted to their accommodation. If the event is sold out unfortunately we cannot accept your booking.
Use of Information & Publicity
You consent and authorize the Company to collect the email address you provide on check- in and add it you to our mailing list. If you would rather not, please advise our reception and we will not add your email address to the mailing list.
You agree that the Company may use images of you taken during your stay without recourse to you and without compensation to you, for publicity and promotion purposes only through whatever medium it chooses.
Liability & Acceptance of Risk
* You agree to indemnify the Company from any claims made by you for incidents arising during your stay.
* To the fullest extent permitted by law, the Company does not accept liability for any loss, damage, death or injury however caused (including through negligence), which you may directly or indirectly suffer in connection with or arising from this contract or your participation in a trip, or in respect of a failure or omission on the part of the Company to comply with its obligations under this contract. To the fullest extent permitted by law, you also agree to release the Company and its directors, owners, employees, agents and Partners from all costs, liability, loss and damage incurred by you before, during or after your Booking period and waive any associated claims that you may have against the Company.
* The Company does not accept liability for loss or damage to any object, equipment, furniture, stock or any other property brought onto the premises by the Guest or persons authorised by the Guest. A safe and a locked room are provided for the convenience of the Guests but any property deposited there is entirely at your own risk. The Company will endeavor to assist Guests with storage of their equipment, however it excludes liability for the loss or damage of those items.
* The Company shall not be liable for any special, indirect, consequential or pure economic loss including but not limited to loss of profits, loss of business; depletion of goodwill and/or similar losses.